Terms of Service
Our Terms of Service and Privacy Policy work together. Data collection methods described here align with account rules in the Terms.
LEGAL REFERENCE
Your data stays yours. Here's how.
We collect only what we need to keep your account secure, process your DANA, OVO, GoPay and QRIS payments, and deliver the lobby you trust. Every detail of...
Data ProtectionPayment SecurityAccount PrivacyTransparencyIndonesia Compliant
What we collect and why
uangwin collects your name, email, phone number, and identity details needed to verify your account and comply with local regulations in supported Indonesian regions. We also process payment information when you fund your account via DANA, OVO, GoPay or QRIS. Session data, game activity and account history help us deliver your lobby experience and detect fraud. We never sell your data to
third parties. All information is encrypted and stored on secure servers. Your privacy is protected under Indonesian data protection principles and our commitment to keeping your account safe.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PLAYER SUPPORT
Questions about your privacy?
Email Support
Reach our privacy team at [email protected] for any data request, correction or concern about how we handle your account information.
Live Chat
Chat directly with our team through the account portal. Available during business hours to answer privacy questions and help with data access requests.
Account Settings
Review and update your personal information anytime in your account dashboard. Control what data is visible and manage your privacy preferences.
REVIEW SIGNALS
Why you can trust this policy
Encryption Standard
All personal and payment data moves through 256-bit SSL encryption. Your DANA, OVO, GoPay and QRIS transactions are protected with bank-grade security protocols.
No Data Sharing
We do not sell, rent or share your account details with marketers, advertisers or unaffiliated third parties. Data is shared only with payment processors to fulfil your transaction.
Audit-Ready
Our data handling processes are regularly reviewed by security auditors. Compliance reports are available on request to verify our protection standards.
Retention Limits
We keep account data only as long as your account is active, plus a retention period required by Indonesian regulations. Deleted data is permanently removed from backups.
Transparent Updates
Policy changes are announced via email and displayed in-app before they take effect. We never hide material changes or sneak new data practices into the small print.
Clear Language
This policy avoids jargon and legal-speak wherever possible. Every section explains what we do in plain English so you know exactly how your data is handled.
WHY THIS PLATFORM
Consistency across uangwin
Payment Terms
Payment-related privacy details in this policy match the specifics of our payment processor agreements for DANA, OVO, GoPay and QRIS.
Account Security Policy
Account protection practices described here are reinforced by our Account Security Policy, which outlines login, verification and device management.
Cookie & Tracking
Our use of cookies and session tracking is governed by this policy and our Cookie Notice, both available in the account settings menu.
Dispute Resolution
How we handle data disputes and privacy complaints is covered here and in our General Terms, ensuring a clear escalation path for you.
Regional Compliance
Privacy rights for supported Indonesian regions are defined in this policy and reinforced in our regional compliance addendum.
Third-Party Links
Links to external sites (sportsbook stats, game providers) are not covered by this policy. We recommend reviewing their privacy terms separately.
AT A GLANCE
What shapes our privacy approach
Account Verification
We verify your identity once during sign-up to meet local...
Session Logs
Your lobby history, game sessions and transaction logs are stored...
Device Management
We track devices linked to your account for security. You...
Payment Processor Data
DANA, OVO, GoPay and QRIS providers receive only what's needed...
Marketing Opt-Out
When you open an account, you can opt out of...
Data Export Right
Request a copy of your personal data, account history and...
Privacy questions we hear often
We collect your name, email, phone number, date of birth and identity document details to verify your account and comply with local Indonesian regulations. Payment information (DANA, OVO, GoPay, QRIS account details) is collected only when you fund your account.
All payment transactions are encrypted with 256-bit SSL and routed through secure payment gateways. We do not store your wallet credentials. Payment processors handle sensitive data directly, and we store only transaction confirmation details on our servers.
No. We never sell, rent or share your personal information with advertisers, marketers or unaffiliated companies. Data is shared only with payment processors to fulfil your transactions and with compliance authorities where legally required.
Active account data is deleted 30 days after you close your account, except for transaction records kept to meet Indonesian regulatory requirements. Financial records are retained for seven years as required by local law.
We monitor our systems continuously and respond to incidents immediately. If a breach exposes personal data, we notify affected account holders via email within 72 hours and provide steps to secure your account. Full incident details are available in your account portal.
Yes. Submit a data export request through your account settings or email [email protected]. We'll prepare a complete file of your personal information, account history, session logs and payment records within 14 days.
Visit your Notification Settings in your account dashboard and uncheck promotional email and SMS preferences. You can do this anytime without affecting your account access or game play.